Student Services

Health Insurance

All F-1 visa students must possess current health insurance during their stay at CSHS. The school does not take responsibility for expenses incurred through illnesses or accidents. Students are required to purchase health insurance and may receive more information during registration.

Housing and Transportation

CEP provides pre-trip planning and coordination through a variety of ways: by mail, phone, or email.  Most difficulties faced by international students can be anticipated and avoided. Our emphasis is on communication; proper planning, attention to detail, and making the students’ stay as pleasant as possible. CEP has direct responsibility for personally coordinating all arrangements and aspects of student life. Our supportive staff can assist students and families in obtaining hotel accommodations for short-term stays and housing information for those staying for extended stays. For students staying in a preferred hotel selected by CEP, transportation to and from the school can be arranged.

Educational Assistance

CEP’s faculty and support staff are devoted and dedicated in providing the finest services to their students. They offer educational assistance and counseling to students seeking to pursue higher education at the university level and beyond. With many of its instructors holding a graduate degree and more, CEP shares an abundant amount of information and experience with students seeking to reach their educational and vocational goals. Furthermore, our program offers individualized study plans for students, individual or group tutoring sessions, and in-depth academic assistance

Accreditation

American law requires that any school accepting international students be accredited. Accreditation is a sign of academic quality and standards. The California English Program at CSHS is accredited by ACCET (Accrediting Council for Continuing Education and Training).

Refund Policy

Program Cancellation: If the school cancels a program subsequent to a student’s enrollment, the institution will refund all monies paid by the student.

A notice of cancellation shall be in writing, and that a withdrawal may be effectuated by the student’s written notice or by the student’s conduct, including, but not necessarily limited to, a student’s lack of attendance.
Students not accepted by the school and students who cancel this contract by notifying the school through attendance at the first class session, or the seventh day after enrollment, whichever is later are entitled to refund 100 percent of the amount paid for institutional charges (except the registration fees).

In the case of students withdrawing after the end of cancellation period, the refund policy for students who have completed 60 percent or less of the period of attendance shall be a pro rata refund. The school will retain the registration fee plus a percentage of tuition and fees, which is based on the percentage of the clock hours attended, as the examples described in the table below. The institution will pay or credit refunds within 45 days of a student’s cancellation or withdrawal.

Cancellation Prior to the Start of Class or No Show: If an applicant accepted by the institution cancels prior to the start of scheduled classes or never attends class (no-show), the institution will refund all monies paid, less a registration fee (the student may reschedule for another date without any additional charges). Please review registration fees per course below:

  • ESL Program: Any payment you have made (minus $200.00 Registration fees) shall be returned to you within 45 days from the documented date.

If you have any complaints, questions, or problems that you cannot work out with the school, write or call the:

  • Bureau for Private Postsecondary & Vocational Education
  • 1625 North Market Blvd, suite S202
  • Sacramento, CA 9583
  • Phone: 916-574-7720, Fax: 916-574-8649

Classes are subject to cancellation due to low enrollment. Every effort will be made to notify students within 7 days of the class date and the student will be given the option of either a full refund of course fees or to reschedule for another course (of equal or lesser value) free of charge.